Guest safety
Spotting suspicious situations, unattended items and access to restricted areas.
Security
The system records the event and sends the security team a snapshot, time and location. Scenarios are configured to your hotel’s rules.
What the system can do
Security & premises
Non-guest monitoring
Detecting people who are not staying at the hotel in areas reserved for guests.
Security
The system detects people who are not staying at the hotel in guest-only areas and sends the security team a snapshot, time and location. Access rules and the method of matching against in-house guest data are agreed during the pilot.
Parking & grounds
Entry and exit control, parking occupancy and movement across the hotel grounds.
Security
License plate recognition and entry events can be linked to your access control system via API. Equipment compatibility is verified before deployment.
Smoke & fire
Early detection of visual signs of smoke and flames in camera view.
Security
Video analytics complements, but does not replace, a certified fire alarm system. When an event occurs, the responsible employee is notified.
Staff & service quality
Staff performance monitoring
Presence at workstations, adherence to schedules and service standards.
Staff
Monitor employee presence in service areas and response times to events. Analytics helps pinpoint the causes of delays.
Staff audio analytics
Quality control of staff performance through audio: compliance with guest communication standards.
Staff
Audio analytics gives managers an objective view of staff performance and helps identify training opportunities. Audio handling rules are agreed with the hotel during implementation.
Front desk queues
Monitoring of wait times and front desk workload for faster check-in.
Service quality
Set an acceptable queue length and wait time. The manager is notified when an additional desk needs to be opened.
Guest service time
Tracking how long it takes to serve guests at the front desk and other service points.
Service quality
Set service time targets. When a target is exceeded, the person in charge is notified, and reports show trends by service point and shift.
Facilities & management
Common area cleanliness
Timely cleaning control in lobbies, corridors and public spaces.
Service quality
Record staff visits to each area and compare them with the cleaning schedule. Specific soiling detectors are agreed during the pilot.
Facility utilization
Attendance analysis for the restaurant, fitness center and other public areas of the hotel.
Analytics
Compare peak hours and allocate staff based on actual demand. Visitor counting is available without identifying individuals.
Instant notifications
Important events go straight to the people in charge, through the channel that suits them.
Management
Configure recipients, event categories and schedules. Each alert includes location, time and an image for a quick assessment.
Dashboard examples
Hotel overview
Demo data Common area attendance Today
Recent events
Updating in real time
Why True Detection?
Personalized reports
Custom-built reports with up-to-date incident data, tailored to your request.
Configurable notifications
Automatic real-time notifications, sorted by event category, reach the employee and their supervisor.
24/7 operation
Even the most dedicated CCTV operator cannot watch 30–100 cameras at once. Our system can.
Notifications
Instant alerts about security events and service quality.
Notifications can be sent by email or to messaging apps for security teams, front desk managers and executives.
Every alert includes a photo, exact location and event type for a fast response.
Staff-only area access
Just now
Smoke detected
2 min ago
Front desk queue
5 min ago
Unattended item
8 min ago
Hotel management analytics
Service quality
Monitoring queues, guest service time and common area cleanliness helps maintain a consistent standard of service.
Guest and premises security
Minimizing response time to suspicious situations, attempts to enter restricted areas and the presence of non-guests in guest-only areas.
Facility utilization
Attendance statistics for the restaurant, fitness center and common areas help plan shifts and service operations.
Staff performance
Objective data on staff presence and adherence to cleaning and service schedules, plus audio analytics of staff performance.
Additional benefits
Works with your existing equipment
Compatible with over 98% of CCTV camera manufacturers.
Guest privacy
We monitor public and staff areas only. Scenarios without facial recognition and on-premise deployment within the hotel network are available.
Tailored solution
We start from the result you want to achieve. The solution scales from a single hotel to a chain of properties.
Storage and access
We select the optimal data storage option. Only users approved by the customer get access.